The customer service department of an internet service provider is there to help. It is not just available to help those that are current customers, it is also available to help would be customers. The would be customers might even be more important because the ISP does need to acquire new customers or else it would not exactly remain on good financial footing. Therefore, when potential customers call the customer service department asking about packages and special offers, the serious and insightful answers to such questions will be provided. If you want to know what an ISP offers, all you really need to do is go straight to the source.